Hello Akshat Angurala

Welcome to Your Personalized Agenda for the Darwin CX Evolve Global User Conference

We’re thrilled you’ll be joining us for a day of learning, connection, and inspiration. To make sure you get the most out of your time, we’ve taken the guesswork out of planning and pre-registered you for the sessions and experiences that best match your role and goals.

Table of Contents

Your Personalized Agenda Meet Your Host Event Details What to Bring Stay Connected Questions?

Your Personalized Agenda

Here’s what we’ve lined up just for you. From strategic sessions to curated workshops, this agenda is designed to help you walk away with insights and ideas you can act on immediately.

Date/Time

8 am

9 am

10:50 am

11:20 am

12:00 pm

12:45 pm

1:45 pm

2:40 pm

4:00 pm

Description

Speaker

Room

Breakfast

Conservatory Lounge

Welcome & Housekeeping

Jake Dheer | Event Emcee

Garden Hall

Opening Keynote: Modernization Without Disruption

Liam Lynch | CEO, Darwin CX

Garden Hall

Fireside Chat: Seeing Around Corners: Leadership in the Age of AI

Tom Jenkins | Chairman of the Board, Darwin CX & David Fraser | Major-General (Ret.)

Garden Hall

Product Vision & Roadmap: AI, Automation and the Modern Media Teckstack

Michael Smith | Co-Founder & CTO, Darwin CX

Garden Hall

Resources, Training & Communication

Ashlynn Felice | Training & Development Manager, Darwin CX

Morning Break

Conservatory Lounge

Operational AI: Scaling Teams, Speed, and Data Effectiveness

Tobi Soetan | Product Manager, RedCAN

G5/6

Strategy & Data Reporting Workshop

Jason Patterson | VP, Data Governance, Darwin CX & Jeremy Vest | Team Lead, Data Governance, Darwin CX

Lunch

Conservatory Lounge

Technology & Integrations Workshop

Adam Borg | VP, Product & Scott Montreuil | VP, Cloud Operations

Industry Keynote: Creativity in the Age of the Algorithm

Richard Jacobsen | Former President & CEO of Time Warner Retail, EVP of Time, Inc.

Garden Hall

Customer Panel: What Modernization Really Looks Like

Greg Baugh | Executive Vice President & COO, Hoffman Media LLC & Seema Bilimoria | Head of Marketing, The Chelsea Magazine Group & Cary Zel | President, North America & UK, Darwin CX &

Garden Hall

Customer Awards Ceremony

Liam Lynch | CEO, Darwin CX

Garden Hall

Networking Reception

Drinks, Snacks and Great Company

Conservatory Lounge

Meet Your Host

We’re excited to introduce your Darwin CX host for the Evolve Global User Conference:

Lisa Pushkarna

Client Success Manager

Darwin CX

Lisa Pushkarna will guide you through the day—welcoming you to the conference, introducing speakers, and making sure everything runs smoothly from start to finish. With deep knowledge of the Darwin platform and a passion for helping our customers succeed, they are here to keep the energy high and the experience seamless.

Have a question, need directions, or just want to say hello? Don’t hesitate to find Lisa Pushkarna onsite or say hi between sessions!

Event Details

Conference: 
March 10, 2026 
8:30am – 6:00pm

Location: 
Vantage Venues (16th Floor)
150 King St W, Toronto, Ontario, Canada

Registered Participants ONLY 
‍‍Darwin CX Certification
‍March 9, 2026 8am-3pm

Location:
Vantage Venues (16th Floor)
150 King St W, Toronto, Ontario, Canada

Dinner Details

You are invited to a bespoke, VIP Dinner on March 9th with our Darwin Team. Meet at Check-In to head to the restaurant. Your reservation is noted below. Please let us know if you have any dietary restrictions.

Hotel Details

You are booked at the Union Hotel in Toronto. Your hotel room and tax are being covered on the primary account. Please note that upon checking in, you will be asked to provide a credit card to be kept on file for any incidentals.

Confirmation Number:

Check-in Date:

Check-out Date:

Reservation Under:

If you have any changes or questions about your hotel reservation, please contact us at kristen@birtchgillet.com or reach out directly to the hotel front desk.

Parking: 
‍Valet and self-parking are available onsite. We recommend arriving early to ensure the smoothest check-in experience.

Getting There
The Union Hotel is steps from Union Station. As a downtown property, it does not offer onsite parking. Self-parking is available at several nearby lots. Additional details can be found on the hotel’s contact page: Contact Us

‍Vantage Venues is a short walk from the hotel and accessible by public transit. Paid parking is also available nearby. More information is available on their website: Contact Us - Downtown Toronto's Premier Venue For Conferences, Events And Meeting Rooms | Vantage Venues, Toronto, ON