Your recurring revenue businesses must deliver ongoing value to keep your customers continuously engaged and committed to your brand.
When content and products aren’t delivered on-time - or if they’re not engaging and relevant - customer satisfaction wanes and subscribers, members, and future revenue-earning opportunities are lost. Darwin CX is committed to delivering a single source for the products and services needed to power all key aspects of your recurring revenue business, including:
By automating many of these time- and labour-intensive aspects of your business, your team is free to focus on bigger, more strategic opportunities.
If you’re a business-to-consumer company that relies on recurring revenue, Darwin CX has the tools to power your business.
The ‘CX’ in Darwin CX stands for ‘Customer Experience’. Every tool, dashboard, report, service, and solution that Darwin CX offers has been specifically architected to amplify customer experience.
Our goal is to help you save time, effort, and money so that you can reinvest these valuable resources into building new content and experiences that surprise and delight your customers at each customer touchpoint, not on the operational underpinnings of your business.
“With a diverse range of acquisition channels (including more than 60 retail stores), a highly sophisticated renewal matrix, and complex and frequently changing subscription gift offers, Australian Geographic presents a few rather unique challenges. The Darwin system has given us a number of new ways to promote and retain subscriptions and we’re currently outperforming Australian industry benchmarks both in retention and acquisition.”
By leveraging Darwin’s ever-growing functionality, ZoomerMedia has seen record growth across all their platforms. As our first-party data increases in value, we are most excited about being able to expand into new lines of business.
The complexity of a subscription business is widely underestimated and not well understood. While the conversion to Darwin required a fundamental change to our business, it has been well worth it.
Subscriber and membership growth is a key part of our strategy. Kudos to Darwin for committing resources to developing a new platform in a space that hasn't seen innovation on this scale in decades.
As we began our data aggregation journey, the issue of data hygiene became increasingly apparent to us, Darwin’s AI-based deduplication capabilities allow us to resolve customer identities, regardless of where the data originates, leaving us with a unified customer profile that we feel confident in. That, in turn, allowed us to launch omnichannel experiences.
Darwin CX keeps its finger on the pulse of all the things that impact your business so you don’t have to. Find out what we’re learning, and how we’re using these insights to transform an industry.