WE DO ALL THE THINGS

Darwin CX offers a single source of real-time customer insights, campaign management, fulfillment, financial reporting, customer support, and more.

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What We Do

Darwin CX is a full service solutions provider, purpose-built to power your recurring revenue business.

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Industries We Serve

If you’re a business-to-consumer company that relies on recurring revenue, Darwin CX has the tools to power your business.

Role-based Solutions

Whatever your role, quickly and easily access the metrics, reports, and tools your team needs to succeed with our customized dashboards and functionality.

Marketers

Do twice as much in half the time with a robust set of in-app marketing and fulfillment solutions. Easily turn customer insights into tailored digital experiences by accessing all of your most important customer data, reports, and dashboards all in one place.

  • Campaign Builder
  • Email Automation
  • Direct Mail Management
  • Real Time Offers
  • Marketing Analytics
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Management

Stay on top of all your key metrics with a combination of turnkey and customized management-specific reports, while empowering your team with the tools and features they need to create ROI-maximizing customer experiences.

  • Management Dashboard
  • ROI Reporting
  • CLTV Tracking
  • Reduced 3rd Party Reliance
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Consultants

Simplify your workload with a single source for all your clients’ magazine management and fulfillment needs, business intelligence and data analytics, web & mobile engagement tools, contact center, reporting, and more!

  • Single Source Solution
  • Cost Savings
  • Reduced Complexity
  • Data Fidelity on in-Conversion
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Finance

Streamline your company’s investments by tapping into a single solution that allows you to quickly manage and report your revenue, while unlocking tools that will help your marketing team maximize revenue and minimize churn.

  • Finance Dashboard
  • On-Demand Reporting
  • Business Intelligence Tools
  • Cost Savings
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Products

Our portfolio of best-in-class tools and services means the end of multiple vendors and inefficient, stitched-together solutions. With Darwin CX, you can choose the tools and services you need with the confidence that they will work together seamlessly.

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Concierge

Reduce the complexity of your vendor list, workflow, and budgets with all of your on- and off-line services under one roof and supported by a single, dedicated Customer Success Manager, from fulfillment, audit and accounting services, customer care, outbound calling, remittance processing, and more!

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See What Our Customers Are Saying

“With a diverse range of acquisition channels (including more than 60 retail stores), a highly sophisticated renewal matrix, and complex and frequently changing subscription gift offers, Australian Geographic presents a few rather unique challenges. The Darwin system has given us a number of new ways to promote and retain subscriptions and we’re currently outperforming Australian industry benchmarks both in retention and acquisition.”

Cornelia Schulze
Cornelia Schulze
Former COO
at
Australian Geographic Pty. Ltd.

By leveraging Darwin’s ever-growing functionality, ZoomerMedia has seen record growth across all their platforms. As our first-party data increases in value, we are most excited about being able to expand into new lines of business.

Omri Tintpulver
Omri Tintpulver
COO
at
ZoomerMedia

The complexity of a subscription business is widely underestimated and not well understood. While the conversion to Darwin required a fundamental change to our business, it has been well worth it.

Travis Lunau
Travis Lunau
Director of Marketing
at
Cottage Life

Subscriber and membership growth is a key part of our strategy. Kudos to Darwin for committing resources to developing a new platform in a space that hasn't seen innovation on this scale in decades.

Ken Hunt
Ken Hunt
EVP & Group Publisher
at
SJC Media Group

As we began our data aggregation journey, the issue of data hygiene became increasingly apparent to us, Darwin’s AI-based deduplication capabilities allow us to resolve customer identities, regardless of where the data originates, leaving us with a unified customer profile that we feel confident in. That, in turn, allowed us to launch omnichannel experiences.

Kate Hickey
Kate Hickey
CEO
at
Irish Studio
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Resource Center

Darwin CX keeps its finger on the pulse of all the things that impact your business so you don’t have to. Find out what we’re learning, and how we’re using these insights to transform an industry.