Get a single, actionable view of every subscriber so you always know what’s working, what isn’t, and where the next opportunity lives. Real-time insights lead to smarter marketing, stronger decisions, and measurable growth.
Show your audience. Know your audience. Grow your audience.
Darwin CX gives your team the tools and support to manage every type of subscriber—online, offline, or hybrid—so you can serve your full audience, from longtime check-paying subscribers to digital-only readers. Your team benefits from clear workflows, real-time dashboards, and actionable insights, with the confidence that Darwin CX will keep pace as subscriber needs evolve.

Turn audience data into action instantly.
• Live dashboards and reporting
• Immediate engagement triggers
• Rapid testing and optimization

Online and offline support for all your business & audience needs:
• Consulting and strategy
• Audit compliance
• Audience fulfillment
• Profile reporting
• Check acceptance
• Data management & more

See every subscriber’s journey from discovery to renewal.
• Web & email behavior
• CRM & subscription data
• Billing & product usage
• Offline engagement

Engage your audience when it matters most
• Real-time activation
• Rapid campaign adjustments
• Instant updates

Connect Darwin CX with your existing marketing, analytics, and content tools
• API-first architecture
• Cloud-native performance
• Faster, more reliable integrations

Save time and boost productivity without adding tools or headcount.
• 24/7 AI-powered assistance
• Step-by-step guidance with “How-To” agents
• Automated reporting agents

Everything your modern publishing team needs with no hidden fees.
• Unified customer view
• Real-time dashboards• Industry-standard reports
• Custom / on-demand reports
• Built-in BI and analytics
• Reporting & How-To AI agents

Switching platforms shouldn’t slow your growth.
• Migrate subscriber profiles, segments, and campaign history
• Transfer workflows, automations, and email templates
• Full data mapping, validation, and parallel run
No. Darwin CX preserves all your historical data, including subscriber profiles, email campaigns, segments, and more, so you can pick up exactly where you left off. We’re proud of our ability to balance customers’ financial data to the penny and to maintain 99.9% data integrity.
Yes. Darwin CX is built with a cloud-native, API-first architecture, making it easy to connect with the tools you already use, including email providers, payment processors, ad servers, analytics platforms, social apps, and digital entitlement systems. It can also ingest data from any source, from call centers and tax software to custom-built or offline systems, giving you a unified view of your audience.
We offer industry-leading onboarding with expert guidance, detailed documentation, and a dedicated Customer Success Manager. Most teams get up to speed quickly thanks to our intuitive platform, and for ongoing support, our built-in AI assistants are available 24/7.
We also provide:
Our Resource Centre is constantly updated with the latest tools and insights to help you manage your business more efficiently and effectively.
Darwin CX offers transparent, all-in-one pricing that can help lower your costs by consolidating email automation, audience segmentation, BI/analytics, reporting tools, and more. It also saves your team time and money with intuitive workflows, automation, and built-in AI assistance.
Unlike legacy platforms that only show historical data, Darwin CX delivers real-time insights and audience activation. You get unified 360° profiles, AI-powered support, and flexible workflows, all in a single platform to manage subscriptions, engagement, and revenue. This helps your team act faster, grow smarter, and deliver the personalized experiences that savvy audiences have come to expect.
Darwin CX includes AI tools to save time and boost accuracy:
Absolutely. Darwin CX supports print, digital, and hybrid publishers by managing subscriptions, renewals, billing, and audience engagement all in one platform. This unified approach helps you streamline operations, reduce errors, and deliver a consistent experience across all channels.
Yes. While some platforms have stopped accepting checks, Darwin CX continues to accept them because many of your most loyal and longstanding subscribers still prefer this payment method.
Yes. Darwin CX adheres to industry-leading compliance standards to protect your data and your customers’ data. Our information security controls include SOC 1, SOC 2, SOC 3, and PCI-DSS certifications, so you can operate with confidence in any market.
Darwin CX is built by publishers, for publishers who: