Darwin CX combines powerful automation with agentic AI to bring print, digital, and memberships together in a single, connected platform. You can launch new offers, adapt in real time, and scale recurring revenue without the usual complexity.
Simplify the Business of Media
Publishing isn’t one-dimensional anymore. You’re building communities, experimenting with new offers, and finding ways to grow revenue in a fast-moving market.
Most systems weren’t built for this complexity, but Darwin CX’s intelligent, AI-enabled platform learns from your data and helps your team stay one step ahead, simplifying operations while giving you the insight to make confident decisions
We Help Media Brands:
Modernize Without Replacing
Automate Renewals & Scale Revenue
Understand Your Entire Audience
Run Print & Digital Together
Explore the platform
The System Every Team Can Rely On
Circulation & Fulfillment Managers
Audience & Marketing Teams
Finance & Executive Teams
Technology & Operations Leaders
Editorial & Content Leaders
Advertising Sales & Partnerships
Customer Service
No Hype. Just Results.
20%
3
15%
See What Our Customers Are Saying
“With a diverse range of acquisition channels (including more than 60 retail stores), a highly sophisticated renewal matrix, and complex and frequently changing subscription gift offers, Australian Geographic presents a few rather unique challenges. The Darwin system has given us a number of new ways to promote and retain subscriptions and we’re currently outperforming Australian industry benchmarks both in retention and acquisition.”
By leveraging Darwin’s ever-growing functionality, ZoomerMedia has seen record growth across all their platforms. As our first-party data increases in value, we are most excited about being able to expand into new lines of business.
The complexity of a subscription business is widely underestimated and not well understood. While the conversion to Darwin required a fundamental change to our business, it has been well worth it.
Subscriber and membership growth is a key part of our strategy. Kudos to Darwin for committing resources to developing a new platform in a space that hasn't seen innovation on this scale in decades.
As we began our data aggregation journey, the issue of data hygiene became increasingly apparent to us, Darwin’s AI-based deduplication capabilities allow us to resolve customer identities, regardless of where the data originates, leaving us with a unified customer profile that we feel confident in. That, in turn, allowed us to launch omnichannel experiences.
A Platform that Works the Way You Do
Some days you want to handle the work yourself. Other days you want extra support. With Darwin CX, you decide how to work. Move fast on your own with AI-powered assistants guiding your tasks, or get hands-on help from our expert team when you need it.
Core
Darwin CX empowers publishers with industry-standard tools that ensure the stability of your business while continuously releasing new digital functionality to help you build best-in-class digital customer experiences.
CDP
Collect valuable customer insights across a wide range of on- and off-line sources, then turn these insights into personalized customer interactions with minimal effort and maximum results.
Convert
Tap into new streams of revenue with a seamless paywall experience that will grow your audience by engaging with casual browsing prospects and converting them to known audiences and customers.
Concierge
Reduce the complexity of your vendor list, workflow, and budgets with all of your on- and off-line services under one roof and supported by a single, dedicated Customer Success Manager, from fulfillment, audit and accounting services, customer care, outbound calling, remittance processing, and more!
Community
Create engaged members with marketing tools designed to optimize your memberships, from acquisition to retention right through to member loyalty. Real-time data access lets you quickly spot (and fix) retention issues, and capitalize on positive member behavior and trends.
Customize
Unlock efficiencies and savings with our industry-revolutionizing print-from-platform capabilities. ‘Automagically’ pull in your variable customer data to build and send lettershop projects directly to our premium print provider, eliminating the need for minimum print quantities and inventory stocking fees, all without ever leaving the app!
Crate
Quickly build, launch, promote, track, and optimize your consumer subscription boxes with our turnkey off-line support solutions and intuitive, self-serve in-app features, from bundling, couponing, price testing, auto-renewal, variable renewal pricing, fulfillment tracking, and more!
Security You Can Count On
Darwin CX adheres to industry-leading compliance standards to protect your data and your customers’ data. Our information security controls include SOC 1, SOC 2, SOC 3, and PCI-DSS certifications, so you can operate with confidence in any market.
Internal financial controls, covering key control objectives and testing all aspects of reporting, including both IT and business processes.
Assesses a broad range of controls related to Trust Services Criteria (TSC) such as security, availability, processing integrity, confidentiality, and privacy.
SOC 3 certification demonstrates our commitment to security and trust by validating our systems meet rigorous industry standards—offering a clear, public assurance of how we protect your data.please see screenshot added.
Payment Card Industry Data Security Standard (PCI-DSS) mandates secure processing, storage, and transmission of credit card information.
Download a complimentary letter of attestation for each credential above, or contact cary.zel@darwin.cx to purchase the full report.
Resource Center
Darwin CX keeps its finger on the pulse of all the things that impact your business so you don’t have to. Find out what we’re learning, and how we’re using these insights to transform an industry.
A single source of real-time customer insights, campaign management, fulfillment, financial reporting, and more.
